Return Policy
Return Policy
Atomic Movie Store has a 30-day return policy. You have 30-days after you receive your item to request a return. We must have your Atomic Movie Store order number to begin the return process. Do not send a product back without first contacting us, as the package will be refused. Please read further about return eligibility.
Any products that we ship that are refused, or come back to us as return to sender, will be subject to a shipping fee recovery upon receipt of your item. This fee is whatever the post office charges us for the refusal or return of your package. This fee will be deducted out of your refund.
OPENED PRODUCT
Atomic Movie Store will not accept returns or provide a refund for opened home video product.
PRODUCT DAMAGED BY CARRIER
WE NO LONGER RETURN DAMAGED PRODUCT
Please contact us within 48-hours of receiving a damaged product due to carrier delivery issue so we can report it to our Shopify Insurance vendor. The Insurance vendor will request that you send us photos of the damage to the box and the product. Your photos must provide a clear picture of the damage in order for the insurance to validate the claim. Once damage has been validated a claim will be started and an affidavit attesting to the damage will be required from the customer. This insurance affidavit form link will be emailed to you. Once you have submitted the form to the insurance company it will provide us the ability to provide a REFUND if your claim is approved. Typical turnaround time for claim approval is 1 to 7 business days.
DEFECTIVE DISC
If a product that you purchased from us is defective due to a playback issue you must get return authorization from us by emailing owner@atomicmoviestore.com. A disc being scratched doesn't qualify as being a defective disc unless it does not playback. All claims of a product being defective means you have watched the movie and are having playback issues at a specific moment on the disc. You MUST let us know the chapter (scene number) and/or time the defect occurs and what defect you are experiencing in your email to us. It will take us several days after receiving your return to get to it to verify the defect. We verify all product returns. You must send the disc, slipcover (if applicable), and all the packaging contents (including unused digital codes when applicable) to us in a box with bubble wrap before a refund will be considered. We do not provide exchanges for defective items. We only provide refunds. When shipping the product back to us, you must use a box and bubble wrap, preferably the box and bubble wrap that you received the item in. Damaged returns will not be refunded. DO NOT CLAIM AND ITEM IS DEFECTIVE THAT IS NOT DEFECTIVE. Items sent back as defective, but are not defective, will have a restock fee of 15% applied to the refund. We will also recover our return shipping costs out of your refund. Depending on the weight of your item, this WILL be MORE than $6.00 additional taking out of your refund for returning shipping costs alone.
UNOPENED ITEMS
If you choose to return a new item, it must be sealed (when applicable) in its original packaging. Buyer must pay for return shipping. You also receive no reimbursement for shipping charges. The item must be shipped back in a box with bubble wrap protection. Preferably the same packaging we shipped the item to you. Damaged returns will not receive a refund and will be sent back.
REGION CODING
We will also not return or refund an opened home video product that you are unable to playback due to region coding. Our products clearly state region coding when applicable.
Product Packaging
We do NOT guarantee an item will have flawless packaging. Sometimes slipcovers, boxes, and other packaging might have imperfections. We do not provide exchanges for any returns. If you wish to return an unopened product because you are unsatisfied with the product package quality, we will accept the return. The buyer must pay return shipping. We will provide a refund for the product, but no refund of shipping will be reimbursed. The item must be shipped back in a box with bubble wrap protection. Preferably the same packaging we shipped the item to you.
DISC REPLACEMENT PROGRAMS
Atomic Movie Store is not responsible for the way home video labels choose to release their home video products. We are not responsible for video and audio quality issues, hard subtitle movies, movies that have audio and video quality issues, etc. If you have a disc that has a video label quality control or manufacturing error, you must contact that video label for a replacement disc. We will not return any product in which the manufacture has offered to replace the disc for the customer through a replacement program.
You can always contact me for any return questions at owner@atomicmoviestore.com.
Refunds
If you are approved, for a refund. You will receive an email. Your refund will be processed, and a credit will start to process back to your original method(s) of payment minus any applicable fees and deductions. Please realize that it can take some time for your bank or credit card company to process and post the refund to your account. The typical refund time is 7 to 10 business days. Any questions regarding refunds, once processed by us, should be directed to your credit card company or bank.
Cancellation of orders: We reserve the right to cancel an order or items from an order. A notification of cancellation will be submitted to the customer by email.
Order cancelling is not offered through the account portal. If you must cancel an item, please email me at owner@atomicmoviestore.com. Please note that if you choose to cancel an item out of an order you will be responsible for paying shipping costs if you selected free shipping at checkout and your order drops below $50.00. There are also some special order and/or preorder items which we will not be able to cancel. Those will be noted with the individual product.